Our most frequently asked questions are listed below. We are always happy to help if you cannot find what you are looking for. Fill out the form below or email us at firstname.lastname@example.org
Frequently Asked Questions
We have collated a an Ingredients Glossary for you to browse and review information on the ingredients in your favourite Gentle Habits products.
We have chosen quality ingredients and all of our scented products are blended here in Victoria.
We work with perfumer that specialises in Essential oil fragrance which is mixed here here in Australia and are unique blends Sophie has created to evoke her favourite places and rituals.
For our incense and ritual oils we use a a mix of blended fragrance oil - some a mix of parfum (which is phthalate free) natural fragrances, blended essential oil and pure essential oils. No added nasties, just as clean as we can get it and so it also smells amazing for you.
All of the blends contain Essential oils and some blends such as Grounded, have over 15 natural oils + in them and some just have just two essential oils like Dreamland.
The reason why our incense doesn’t give you a headache ( and doesn’t smell like the old incense and others) is we don’t use 100% synthetics sourced in China and we don’t add anything to the process except ethanol to make our incense burn.
We don't claim 100% natural or all non synthetics for all our scents due to the make up the small % of phthalate free parfum in some scents (which are made of and mixed with essential oils). Certain essential oils can cause allergens especially if used on the skin.
All our scents have IFRA standard approval safety documentation.
Our returns policies can be found here. For any other Return policy questions, please contact customer service.
All our domestic and International Shipping (NZ + WORLDWIDE) options + policies can be found here.
In short, within Australia, standard Shipping for all domestic orders is a flat rate of $7 for all purchases under $42 and $10 for under $99. We off FREE shipping for orders over $99 within Australia only.
Within International, New Zealand starts at a flat rate of $20 and Worldwide starts at a flat rate of $25 for International standard shipping.
Have any questions ? Please contact our customer service team for all Shipping related enquiries here.
Yes we do ! Please fill out our enquiry form here or email our team at email@example.com. Your application will be reviewed and our team will get back to you.
Yes we do ! Please fill out our enquiry form here or email our team at firstname.lastname@example.org. Your enquiry will be reviewed and our team will get back to you.
We do not currently have a flagship store. We are proudly an online business who ship world-wide. If you are wanting to check out our Gentle Habits product, send our customer service team an email and they will be able to link you up with a store near you.
Can't find what you are looking for?
We are always happy to help. Fill out the form below and our customer service team will get back to you.