Standard shipping for orders within Australia is $7 for orders under $42 ( box of Incense) and $10 for orders over $42.

FREE Standard Shipping for orders over $99 within Australia.

Once payment is received, the order will be sent the following business day.
Please allow 3-5 business days for your order to arrive. If you live outside metropolitan areas, please allow additional time for postage. Please allow up to 7 business days for Western Australia locations.

Xmas Shipping

**PLEASE NOTE**- any orders shipped on DEC 15th or after isn't guaranteed to make Xmas delivery due to Aus Post delays.

Xmas Standard Shipping cut off date - Wed 13th for VIC/NSW/QLD

WA/NT/TAS standard shipping Xmas Cut of Dec 9th

Express Shipping for all orders within Australia is $12.
Once paymentis received, the order will be sent the following business day. Please allow 1-2 business days for your order to arrive .If you live outside metropolitan areas, please allow additional time for postage.

Simply select PICK UP option at checkout.
You will receive an email confirmation once your order has been fulfilled and is ready for collection. Collect your order from our Head Quarters in Torquay: 2/9 Haystacks Dr, Torquay, VIC, Australia, 3228.
Pick up orders will be held for a maximum of two weeks only.

Local pick up hours are between 10am to 3pm, Monday to Friday. Unfortunately we are not open weekends or public holidays for local pick up orders.

Orders will be processed within 1-2 business days and dispatched via Aus Post pending payment. All orders made before 1pm will leave that business day.
Once your order has been shipped your will receive an email with tracking details. Gentle Habits is not and will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

In the unfortunate event that items are lost, stolen, or missing from an order, we have established the following company policy:

Reporting Procedure

Customers must report any lost, stolen, or missing items from their order within 1 business day of delivery date. If your order arrives damaged, please take photos and email customer service here.

Investigation ProcessUpon receiving a report, our team will initiate an investigation to locate the missing items. This investigation may include contacting shipping carriers, reviewing security footage (if applicable), and conducting internal audits.

Resolution Options

Depending on the outcome of the investigation, the following resolution options may be offered to the customer:

Replacement: We may offer to replace the lost, stolen, or missing items with identical or similar products, subject to availability.

Store Credit: Alternatively, customers may opt to receive store credit equivalent to the value of the missing items for future purchases.

Limitations and Exclusions

We reserve the right to deny replacement, or store credit if there is evidence of fraudulent activity or misuse of our services.

Items marked as delivered by the shipping carrier's tracking information will be considered as such, unless proven otherwise through our investigation process.

Customer Responsibilities

Customers are responsible for providing accurate shipping information at the time of order placement.

It is the customer's responsibility to ensure someone is available to receive the package upon delivery or able to collect order from local post office or rearrange delivery with courier.

Communication

We are committed to maintaining open communication with customers throughout the resolution process, providing regular updates on the status of their report and any actions taken.

Policy Review

This policy will be reviewed periodically to ensure its effectiveness and relevance to our operations. Any updates or changes will be communicated to customers in a timely manner.

By adhering to this policy, we aim to uphold our commitment to customer satisfaction and provide fair and efficient resolution in the event of lost, stolen, or missing items from orders.

I

New Zealand Standard International Shipping is a $20 or $35 flat rate pending your total order weight. There is no free shipping on International orders. 
Gentle Habits is not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

The recipient will be liable for any local duty, tax and/orother import costs on orders placed outside of Australia.

Gentle Habits ships to selected International destinations. International Shipping is a $25 or $40 flat rate pending your total order weight for international standard shipping. There is no free shipping on International orders. 

Not all products are available for international purchase. Your order will be refunded if you purchase unavailable products. Product categories that are available internationally are: THIS IS INCENSE, THIS IS SWIM, THIS IS HOME. If you have any questions about international sales please contact customer service here.

Gentle Habits is not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. 
We are working with our shipping partners and hope to bring complete international shipping to Gentle Habits very soon. If your destination is not available for checkout, please contact our customer service team here

The recipient will be liable for any local duty, tax and/orother import costs on orders placed outside of Australia.

Orders shipped to countries outside of Australia may incur duties and taxes applied by customs.
The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Gentle Habits is not responsible for any possible duties and taxes which may be applied by customs in the country which delivery is made.

Should the customer refuse to pay duties and taxes on an order applied by customs, it is the customers responsibility to arrange for the order to be returned to Gentle Habits in order to receive a refund. Please contact your local customs office formore information regarding taxes and duties on international orders in your region.

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